Client Services 101
This training is designed to equip your team with all essential skills and knowledge needed to excel in the world of client servicing. The programme is a comprehensive overview of running and growing successful accounts and managing client relationships.
This programme is ideal for individuals who are new to client servicing, those looking to recap on best practices, or individuals from different departments who have a lot of client interaction.
The Client Services 101 training covers the following modules:
What is Client Services and why is it important?
Building successful relationships
Effective routines and ways of working
Best practices for briefing
General client handling guidance
Managing expectations & handling difficult conversations
People management & understanding your client’s working style
Understanding your client’s brand & business
Strategic upselling and account growth
The training runs for 3 hours and includes 2-3 exercises. I'm happy to adjust the exercises or the modules as needed to best suit your agency.
It’s also possible to choose specific modules and run shorter dedicated sessions for these, or to use them for lunch & learn sessions.
Testimonial
We worked with Bex to develop out a bespoke client service training course for our creative services team. Bex took the time to understand what our current service offering was, how the team was structured, and the level of expertise across the team in both our London and Amsterdam offices.
The training covered a great mix of routine account management practices, was packed with highlight nuggets and personal experience, and included a few exercises to make the session more interactive.
Overall, the team found the training engaging and gave them practical learnings to implement into their daily communication with clients.
Lola Gamester, Managing Director & Kate Els, Creative Services Director
Blacklist Creative
